Privacy Policy

 

This Privacy Policy explains in detail the types of personal data we may collect, store and handle about you when you interact contact us, make a purchase, visit our site, or in any way engage with us at Sapien Plants. 

Terms

‘We’, ‘Us’, and ‘Our’ refers to Sapien Plants Ltd

‘You’ and ‘Your’ refers to the end user of the Sapien Plants website, and as a customer of Sapien Plants online or in-person. 

‘Sale’, ‘Purchase’, ‘Contract of Sale’ refers to the purchase of goods or services by You from Us as defined in our Terms and Conditions.

Information We Collect

When making a purchase, and throughout Our relationship with You we may collect:

  • Name

  • Billing / Shipping addresses

  • Email

  • Phone number(s) 

  • Payment details 

  • Purchase History

  • Marketing Preferences 

  • Correspondences (e.g. emails, notes made following telephone calls, etc.)


How we use your information

We collect and store your information for the purposes of: 

  • Complying with our duties and exercising our rights under a Contract of Sale 

  • Our legitimate business interests (as set out below);

  • Complying with our legal obligations

  • Processing  personal data for marketing communications to you via email, sms, targeted ads, or post 


Legitimate Business Interests 

We will only process your data for our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

To pursue our legitimate interests we process personal data to:

  • Sell and supply goods and services

  • Administer the website

  • Personalise your experience when using Our website

  • Analyse Your and other customers’ purchases and online activity, and communications to better understand Our customers and make improvements to Our website, policies, and any other part of Our business 

  • Manage purchases and refunds with You

  • Handle queries, complaints, disputes, insurance claims, and to establish facts and sequences of events when managing such;

  • Protect customers, employees and other individuals and maintaining their safety, health and welfare;

  • Prevent, investigate and detect crime, fraud or anti-social behaviour and prosecute offenders, including working with law enforcement agencies;

  • Comply with our legal and regulatory obligations;

  • Protect Us, Our employees and customers in any legal claims by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Us;

  • Effectively handle any legal claims or regulatory enforcement actions taken against Us

  • Enable Us to manage our business, including the purchase and sale of assets 

When do we rely on  your consent? 

We rely on Your consent for any direct marketing communications. You may withdraw your consent at any time by contacting Us via email. 


When do we rely on other reasons?

We will use Your data to comply with laws and regulations, and to assess and uphold legal or contractual rights and claims. 

How do we protect your personal data? 

We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, misuse or loss we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to your personal data is password protected and sensitive data such as credit card details is managed through our encrypted payment provider.

Any in-store held information is always stored securely.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


How long do we keep your personal data?

We only keep your personal information for as long as is necessary for the purpose for which it was collected. Some information we hold will be retained to fulfil our legal and/or statutory obligations, for example, because of our obligations to the tax authorities or in connection with anticipated legislation.

In connection with warranties we keep your personal data for as long as the warranty period.


Who do we share personal data with?

We will only share your information with 3rd parties in order to provide the products and services you have requested or which you expect from us and for the reasons outlined in this privacy policy. We make sure that the 3rd parties we share your information with are GDPR compliant and that your data is secure and your privacy is protected.

We use the services of a third party to:

  • Manage your online orders and set up and manage your online account

  • Deliver your products or services, for example using a courier or Royal Mail

  • Process credit card payments online and in store

  • Deal with warranty claims, refunds, product recalls and complaints

  • Understand our customer behaviour online

  • improve the website functionality online

  • Prevent or detect fraud in our premises or systems. This may include sharing data about individuals with law enforcement bodies

  • Prevent and/or detect crime in our premises or online. This may require to disclosing your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

All our website financial transactions are handled through our payment services provider, Stripe. You should only provide your personal information to Stripe after reviewing the Stripe privacy policy (available at https://stripe.com/gb/privacy). We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website.


What are your rights over your personal data? 

You have the right to ask for:

  • A copy of the personal information we hold about you

  • Your personal information to be corrected

  • Your personal information to be erased or deleted

  • Us to limit or restrict processing of your personal data

  • Your personal data to be transferred

Your rights may be limited where We must comply with a legal, regulatory, or business requirement to keep Your data.

To request Your information to be updated or erased, please contact Us. We will process Your request after confirming your identity. 


Transferring your information outside Europe 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). This may happen, for example, if any of our 3rd party suppliers are located in a country outside of the EU. We will only transfer to those countries or organisations outside the European Union (“EU”) that can demonstrate that they are compliant with the General Data Protection Regulation.


Use of cookies 

See Our Cookie Policy to understand how we use and store cookies as part of your experience visiting our website. 

Contacting the Regulator

You have the right to contact the Information Commissioner’s Office if You feel that We did not handle or process your data in accordance with this Privacy Policy and/or any laws and regulations. 

Phone: 0303 123 1113.

Site: www.ico.org.uk/concerns